We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and ship your return parcel.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. A product can only be exchanged or returned once; returns or exchanges of items that have already been exchanged are therefore not accepted.

To start a return, simply complete the process on our website www.alienation.shop using your order details. If your return is accepted, we will send you the return shipping information, as well as instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at support@alienation.shop.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

We can exchange items for any other product in the same price range as that paid for the returned item. In the case of an exchange, shipping of the new item will be free of charge. As regards return shipping, the terms described in the "Return shipping" section remain valid.

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will automatically be refunded to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.

Return shipping costs for returns or exchanges on all orders are borne by the customer. Once your return or exchange request has been accepted, you will be responsible for sending the parcel with a courier of your choice to the address provided in the return or exchange confirmation email.

As soon as we receive the products and have them checked, we will proceed with the return. From the time of dispatch to the time the goods are received and checked, up to 14 business days may pass.