We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and ship your return package.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. A product can be exchanged or returned only once, so returns or exchanges of items that have already been exchanged are not accepted.

To start a return, simply complete the process on our website www.alienation.shop with your order details. If your return is accepted, we will send you the return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at support@alienation.shop.

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), custom products (like special orders or personalized items) and personal care goods (like beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

We do not accept returns on sale items or gift cards.

We can exchange items for any other product in the same price range as the price paid for the returned item. For size exchanges requested within 14 days of delivery, Alienation covers the shipping of the replacement item to the customer. Shipping to return the item to Alienation remains the customer's responsibility, for both size exchanges and returns for a refund. The term "free exchange" refers exclusively to the shipping of the replacement item and does not include return shipping. Your statutory rights in the case of a defective, non-conforming or incorrect product remain unaffected.

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Return shipping costs for returns or exchanges are paid by the customer on all orders. Once your return or exchange request has been accepted, you are responsible for sending the package with a courier of your choice to the address provided in the return or exchange confirmation email.

As soon as we have received and inspected the products, we will process your return. Up to 14 business days may pass from the time you ship the package until the goods are received and inspected.